Scout InsurTech Rising with Solvrays & ManageMy

Bobbie Shrivastav is the Co-Founder & CEO of Solvrays, and Stephen Collins is the Co-Founder & Executive Chairman of ManageMy. They are building complementary solutions that modernize carrier operations and the policyholder experience without ripping out core systems. Bobbie and Stephen were interviewed by Michael Fiedel, Co-Founder at Scout InsurTech and Co-Founder at PolicyFly, on how orchestration and a modern front end can unlock cleaner operations, stronger engagement, and measurable CLTV growth for carriers.

Both of your companies were founded by people who experienced the carrier pain points firsthand. How does that insider perspective shape the problems you solve and the way you build technology?

Bobbie Shrivastav: "Insurance touches everyone’s lives. I remember 11 years ago, when I became a new mom, my benefits were tied to a disability product, and my only digital option was a fax machine. That experience has been a catalyst for my various ventures, and it’s what has allowed us to continue to innovate in insurance with my third venture, Solvrays.

Because behind every workflow is someone, a human, trying to get the service they need. On the other side, operations teams are navigating patchwork systems, working tirelessly to serve customers. That’s the challenge Solvrays was created to solve.

Solvrays serves as the command center for carrier operations, the connective tissue that makes insurance work clean and efficiently for everyone. We help carriers orchestrate operational workflows across people, data, documents, and technology without ripping out core systems."

Stephen Collins: "That insider perspective also shaped ManageMy’s approach. We saw carriers constrained by legacy systems that limited their ability to engage customers meaningfully. The Deep Front-End was designed to sit on top of those systems, empowering carriers to deliver personalized, timely interactions that increase policyholder engagement and ultimately drive measurable CLTV (Customer Lifetime Value) growth.

By combining operational insight with a modern front-end, together we help carriers connect their internal processes to the customer experience in a way that maximizes both efficiency and long-term value."

When carriers combine a modern front-end with a clean orchestration layer, what operational and customer outcomes become possible that simply weren’t achievable before?

Bobbie Shrivastav: "When carriers combine a modern front-end with a clean orchestration layer, it unlocks operational efficiency and agility that legacy systems simply can’t deliver. Manual handoffs are reduced, workflows are automated, and data flows seamlessly across teams, freeing carriers to focus on value-added work rather than mundane tasks.

From a customer perspective, it enables faster, more personalized service, smoother onboarding, and real-time visibility into their requests. Essentially, carriers can deliver the right experience at the right time, creating loyalty and trust in ways that weren’t possible before.

By uniting the front-end experience with a robust orchestration backbone, carriers can finally operate at the speed of today’s expectations, rather than being held back by decades-old systems."

Stephen Collins: "When you add the Deep Front-End, carriers gain even more precision in personalization. It’s meaningful engagement that anticipates needs, recommends relevant products, and drives retention.

This creates a direct link between operational efficiency and measurable growth. By providing a unified, data-driven view of the policyholder journey, carriers can optimize every interaction to increase lifetime value, reduce churn, and turn transactional relationships into long-term partnerships."

Your teams often reference solving problems in the cleanest and fastest way possible. What does “clean” actually look like inside a complex carrier environment?

Bobbie Shrivastav: "Solving problems cleanly means reducing complexity and friction across every step of the process. In a carrier environment, that means less manual work, so teams aren’t re-keying data between systems.

It also means seamless integrations, where different platforms and tools talk to each other naturally, including green-screen or legacy systems that don’t have an API or a clean integration.

Clean also means fewer exceptions. Errors and workarounds are minimized, so operations run smoothly. And it means a lower cost of change, so updating processes doesn’t require months of work or expensive reengineering."

Stephen Collins: "From the Deep Front-End perspective, “clean” also means the customer-facing experience is consistent, intuitive, and directly aligned with internal operations. It eliminates the disconnect between back-office systems and policyholder interactions, making it simple to deploy new products, personalize communications, and monitor engagement.

The result is operational clarity plus increased policyholder value, turning clean processes into measurable CLTV growth."

You are already working together with an anchor client. Without naming specifics, what early signals or lessons are emerging from that joint engagement?

Bobbie Shrivastav: "While we can’t share client names, our early collaboration is already revealing some exciting signals. We’re seeing how streamlined orchestration and a modern front-end can drastically reduce manual handoffs, eliminate exceptions, and make workflows more intuitive for teams.

We’re also learning that flexible integrations and operator-led design are critical. Solutions need to fit carriers’ real-world processes, not force carriers to adapt to the technology.

With our 9-gene architecture, we are able to plug and play various value-added modules easily to help expedite integration and unlock capabilities.

These early lessons are validating our approach and showing that we can deliver tangible operational efficiencies and improved customer experience right from the start."

Stephen Collins: "From ManageMy’s side, these early results also highlight the value of connecting operational efficiency to customer outcomes. The Deep Front-End allows carriers to leverage the clean workflows orchestrated by Solvrays to deliver proactive, tailored interactions, helping carriers not only reduce friction but also actively drive engagement and CLTV.

We’re seeing that when front-end experiences are informed by operational intelligence, carriers gain measurable growth opportunities immediately."

Looking ahead to 2026, what should carriers expect from the Solvrays + ManageMy partnership in terms of capabilities, scale, and impact on the industry?

Bobbie Shrivastav: "Looking ahead to 2026, carriers can expect the Solvrays + ManageMy partnership to deliver deeper, end-to-end capabilities that make operations faster, cleaner, and more connected than ever.

We’re focused on scaling solutions across multiple lines of business, bringing automation and orchestration to areas that were previously manual and siloed. The goal is to reduce friction for carrier teams, improve customer experiences, and unlock measurable business outcomes.

Ultimately, this partnership isn’t just about technology. It’s about shaping the future of the industry, showing what’s possible when operator-led solutions meet modern, flexible platforms."

Stephen Collins: "For ManageMy, 2026 means expanding the impact of the Deep Front-End at scale, making personalized, data-driven engagement a standard part of every carrier’s toolkit.

By uniting Solvrays’ orchestration expertise with our front-end intelligence, carriers will be able to consistently increase policyholder CLTV across multiple lines of business while simplifying operations and accelerating digital transformation.

Together, we’re demonstrating how operational and customer excellence can drive sustainable growth."