Scout InsurTech Interview with VoPay

VoPay is a secure and scalable embedded payment technology platform. The company has built an entire ecosystem to enable software platforms to integrate payments and financial services directly into their core offerings. Chris Luiz sat down with CEO and Founder, Hamed Arbabi, to learn more about how VoPay is impacting the industry.

Who are your clients?

We work with enterprise software platforms that operate in complex, high-volume industries like insurance, payroll, lending and property management. These platforms—policy administration systems, loan servicing solutions or tenant management tools—are under pressure to modernize their financial workflows without diverting resources from their core business.

That’s where we come in. VoPay is embedded directly into these platforms, giving their end users the ability to manage payments, automate workflows, segregate ledgers, onboard merchants and reconcile the data all within the software they already use. No need to bolt on a bank portal or manage disjointed payment providers.

Take insurance, for example: When a carrier or MGA uses a VoPay-enabled policy admin platform, they can process premium payments, claim payouts, commissions, and reconcile, end-to-end, without leaving the main system. 

Most of our clients are North America-based but operate globally. We support their expansion strategies by enabling compliant payment infrastructure that works across borders and regulatory environments.

What does your product do?

We have built a Fintech-as-a-Service platform that enables software applications to embed payments and financial services into their core solution without building and maintaining complex infrastructure. 

At our core, we serve as the orchestration and integration layer between financial software (like policy admin systems) and the underlying banking or payment providers. 

Companies use our platform to launch payment workflows quickly, without requiring deep payment expertise. In a space where transparency and efficiency are critical, VoPay provides insurtech platforms with capabilities like merchant onboarding, ledger management solutions, payment orchestration and more, all through a single integration. Everything we do is designed to eliminate manual back-office work and help our clients move money smarter and faster. 

How much capital have you raised?

We’ve been entirely bootstrapped to date. It's been a challenging but rewarding journey. We’re now exploring a growth capital raise, whether through equity or debt, to support our global expansion and scale faster. 

Was the company born from within or outside the industry?

VoPay was born outside of traditional financial services but from very real operational challenges. At my previous company in the telecom space, we were handling billions in payments globally. Despite our scale, our finance team alone had grown to 60 people, and we were still manually tracking and reconciling payments. It was a highly inefficient and error-prone process. 

That experience—managing cross-border wires, chasing missing payments, dealing with compliance headaches—sparked the idea for VoPay. I wanted to create a middleware layer between enterprise billing systems and banks to make payment flows intelligent and automated. 

From day one, we designed VoPay to be industry-agnostic. If a business relies on money movement, we can help it operate more efficiently. 

We initially saw strong traction in loan management and proptech. As we engaged more with the insurance industry, it became clear that the same pain points existed: legacy infrastructure, fragmented systems and an urgent need for modernization. We’ve since been building out tailored features for our insurance partners and are excited about the momentum we're seeing. 

What growth metrics have you accomplished over the last 12 months?

Over the last year, we’ve grown to a team of 38 and continued to see strong adoption since launching our platform in-market two and a half years ago. We expanded into the US and LATAM last year and are now working on establishing a presence in the UK.

One of the biggest milestones was our partnership with Mastercard, which now offers our platform as a white-label solution, particularly within the insurance sector. We also partnered with one of the largest enterprise insurance platforms in North America, which has further accelerated our growth and international exposure. More announcements on this are coming soon. 

Within your domain, what is the current challenge that the industry is facing?

Manual reconciliation remains a significant challenge in insurance. Whether it’s managing claims payouts, policy payments or commissions, the processes are still fragmented and prone to human error. This lack of interoperability between policy systems and payment infrastructure creates friction, delays, a lack of visibility and operational bottlenecks.

As customer expectations shift toward instant and digital-first experiences, these inefficiencies are becoming more costly and harder to ignore. 

How does VoPay take a unique approach to providing value?

We’ve never positioned VoPay as just a payments company. What we’ve built is a financial operations layer that sits at the core of how money moves through software platforms. Our value isn’t just in moving funds—it’s in orchestrating everything that happens before and after the movement of money.

From day one, we focused on solving the operational friction that software platforms face when trying to embed financial services. Payments are just one part of that. Our platform helps answer the critical questions every CFO and operations leader is asking: Where is the money? Who owns it? How should it be tracked, categorized and reconciled?

We’ve built turnkey, end-to-end solutions that address real gaps we’ve seen across growing industries. We offer the connectors, the infrastructure and the white-label experience—plus the flexibility to configure it without writing code.

For most platforms, it’s a smarter, faster and lower-risk strategy to adopt VoPay than to build and maintain a payment stack internally.

What inspired the team to start this company?

It came down to a very real, personal pain point. At my last company, we were moving over $2.5 billion globally, but the payment infrastructure simply wasn’t built for scale or visibility. The finance team was constantly resolving issues like $10 wire fees on high-value invoices or delayed fund settlements.

I realized no one had built a purpose-driven platform that could bridge enterprise software and financial institutions in a fast, intelligent way. That realization became the foundation for VoPay.

Can you share any goals for the next 12 months?

Our primary goal is to deepen our footprint in the insurance space. We’re actively working with policy and claims admin platforms, so carriers can manage payment operations natively within their existing systems. 

We’re also expanding into adjacent industries and scaling globally alongside our customers. 

And yes, raising growth capital is a key initiative this year to help us move faster, expand the team and meet the increasing demand for our solution.

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